Welcome to Kezando! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you may not use our services.

2. User Accounts

To access certain features of our platform, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

3. Product Information

We strive to provide accurate product information on our platform. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, prices, or other content. Prices and availability are subject to change without notice.

4. Ordering and Payment

Ordering Process: To place an order on kezando, simply browse our product selection, add items to your cart, and proceed to checkout. You will be asked to provide your shipping information and select a payment method. Once your order is placed, you will receive an order confirmation email with the details of your purchase.

Payment Methods: We accept various payment methods, including credit cards, debit cards, and mobile money payments. All payments are processed securely through our third-party payment gateway partners, ensuring your payment information is protected.

Payment Security: Your security is our priority. We do not store any payment information on our servers. All transactions are encrypted and processed securely by our payment gateway providers. You can shop with confidence knowing that your personal and financial information is safe.

Order Confirmation: After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer service team for assistance.

Order Modifications: If you need to modify your order after it has been placed, please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee that modifications can be made once the order is being processed.

5. Shipping and Returns

Shipping Policy

Delivery Area: We currently deliver only within the Democratic Republic of Congo. This policy may change in the future as we expand our service area.

Order Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery typically occurs within 3-7 business days depending on your location within the Democratic Republic of Congo.

Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email with tracking information once your order has been shipped.

Customs, Duties, and Taxes: All fees imposed during or after shipping within the Democratic Republic of Congo, including local taxes, are the responsibility of the customer.

Returns Policy

Return Process: You have 14 days from the date of delivery to return any item. To initiate a return, please contact our customer service team with your order number and reason for the return.

Eligibility: Items must be unused and in the same condition that you received them, with original packaging. Certain products, such as perishable goods or personalized items, are non-returnable.

Refunds: Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges: If you need to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to availability.

6. Privacy Policy

Information Collection

Personal Information: When you visit kezando.com, we may collect certain information about your device, including your IP address, browser type, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, and information about how you interact with the site.

Order Information: When you make a purchase, we collect personal information, including your name, billing address, shipping address, email address, and phone number. We do not save any payment information as we use a third-party payment gateway to process transactions securely.

Information Use

Order Fulfillment: We use your information to fulfill any orders placed through the site, including processing your billing adress, arranging for shipping, and providing you with invoices and order confirmations.

Communication: We may use your information to communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.

Information Sharing

Third Parties: We do not sell or rent your personal information to third parties. We may share your information with third-party service providers who help us operate our website, conduct our business, or service you, so long as those parties agree to keep this information confidential.

Legal Requirements:: We may also disclose your information if required by law to comply with a legal obligation, protect and defend the rights or property of kezando.com, or in urgent circumstances to protect the personal safety of users or the public.

Data Security

Protection Measures: We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. This includes the use of encryption technologies to protect sensitive data.

Your Rights

Access and Correction: You have the right to access, correct, or delete your personal information at any time. Please contact us if you wish to exercise these rights.

Opt-Out: You may opt out of receiving any marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

7. Termination of Services

We reserve the right to terminate or suspend your access to our platform for any reason, without prior notice. This includes, but is not limited to, violations of these terms or any applicable laws.

8. Changes to Terms

We may update or modify these terms at any time. It is your responsibility to review these terms periodically for changes. Continued use of our platform after changes indicate your acceptance of the modified terms.

9. Contact Information

If you have any questions about these terms and conditions, please contact us at services@kezando.com.